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Ramp Agent

 

 

JOB TITLE

Ramp Agent

DEPARTMENT

FBO

LOCATION

Berlin

RESPONSIBLE TO

Manager Director, FBO Berlin

 

 

 

1.1      Object of the activity

 

q   Handling of private and business aircraft on the ramp

 

 

 

1.2      Main tasks

 

q   Briefing and positioning of the aircraft

q   Aircraft towing and hangaring

q   Aircraft refuelling

q   Entering the data into the refuelling partner's IT system

q   Water and toilet service

q   Light cleaning work in the aircraft

q   Passenger and baggage handling

q   Passenger and crew support

q   Control of the catering and transfer to the aircraft

q   Maintenance and servicing of the FBO equipment

 

 

 

1.3      Responsibilities

 

q   Carry out work according to the instructions of the Ramp Supervisor

q   Comply with regulations and implement them conscientiously

q   Completion of regular training

 

 

 

 

 

 

1.4      Personal description

 

 

 

Prerequisite

Desirable

Qualifications

- Driving licence class C/E

- valid reliability check

- Very good written and spoken German

- Technical understanding

- Good English language skills

 

Experience

 

 

- Several years of professional experience in the airline business

Knowledge

 

 

- Knowledge of ICAO codes

Skills

- Good interpersonal communication skills.

-Customer service oriented

-Enjoyment of working with demanding customers and employees

- prudent and forward-looking approach to work

-further language skills an advantage

Competences

- Ability to work in a team

- Ability to work under pressure

- Reliability

- Service orientation towards the customer

- Willingness to work shifts

- Ability to make decisions quickly

- Multitasking